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Enhancing Shipping Security and Peace of Mind for Our Valued Customers

Enhancing Shipping Security and Peace of Mind for Our Valued Customers

Enhancing Shipping Security and Peace of Mind for Our Valued Customers

At Stinger Golf, we understand the importance of ensuring that our customers receive their orders in perfect condition. We strive to provide the highest level of service and convenience in every aspect of your shopping experience, including shipping. That's why we have made improvements to our shipping process and no longer send small items in envelopes to avoid shipping costs.

A Fair and Standard Freight Charge

The freight charge you see at checkout is the standard pricing set by Australia Post for sending out cartons or satchels. It's important to note that we do not profit from charging shipping fees. In fact, in most cases, we actually need to put in extra effort to cover the cost of shipping to our valued customers. Our goal is to ensure that your products reach you safely and efficiently. 

The Challenge of Envelope Shipping - Small items

In the past, we have experimented with sending small items in envelopes to reduce shipping costs for our valued customers. However, we have encountered issues with this method. Unfortunately, these envelopes have sometimes resulted in damaged items upon arrival. Additionally, using envelopes does not allow for tracking, creating uncertainty and a gamble as to whether the parcel will arrive or not.

Enhanced Security and Tracking

To ensure that your orders are handled with the utmost care and arrive safely, we have transitioned to more secure and reliable shipping methods. By utilizing appropriate packaging and tracking services, we can provide you with peace of mind throughout the delivery process. This allows you to easily track the progress of your shipment and receive updates on its estimated delivery time.

Value in Pairing Additional Products

To help our customers maximize their shopping experience, we suggest considering adding additional items to your cart. By pairing your divot tool with other golf accessories or products that you may need, you can easily reach the $50 threshold and avoid the freight charge altogether. This is a great opportunity to explore our wide selection of golf balls, golf tees, or accessories bundles, that can enhance your golfing experience.

Commitment to Transparency and Customer Satisfaction

At Stinger Golf, we value transparency and believe in providing our customers with clear and honest pricing. The $15 freight charge for purchases below $50 is a reflection of the costs involved in shipping our products. Rest assured, that we continuously review our shipping rates to ensure they remain competitive and fair.

If you have any further questions or would like assistance in exploring our product range, our dedicated customer support team is more than happy to assist you. We appreciate your support and look forward to serving you with the utmost care and satisfaction.